Refund Policy

The default policy is "no refund" due to several reasons outlined below.

Free Unlimited Trial Period: Members have ample time during the trial period to understand the costs involved.

Availability of Quotes: Live data quotes are accessible before data requests are made.

Itemized Quotes: Detailed breakdowns of charges are provided, ensuring transparency.

Value of Data: Data is priced competitively to offer exceptional value.

Member Choice: Members have the discretion to decide whether the data is valuable before requesting it.

Transaction History: Members can track their expenses and understand the cost of each data request.

Cost Awareness: Charges are itemized, allowing members to understand how costs are calculated.

Spending Control: Members can set spending limits to avoid overpaying.

Cost-Efficiency Tutorials: Resources are available to help members use the website economically.

Charges are typically small, depending on the nature of the request.

Members can stop making specific types of requests if they consider them overpriced before significant charges accrue.

The refund policy is publicly accessible and prominently displayed on multiple pages, including: Pricing and Terms and Conditions of Use. And after logging in, there are links on the Payment and Transaction History pages.

Members are not charged for null metrics.

Access to prior report requests is provided free of charge.

Members can contact support if they believe they've been overcharged, providing detailed explanations, examples, cost calculations, and suggestions for rectification.