SECTION

1. No Refund Policy Overview

2. Reasons for “No Refund” Policy

3. Public Availability of
Refund Policy

4. Additional Notes

REFUND POLICY

1. No Refund Policy Overview:

  • The default policy is “no refund” due to several reasons outlined below.

2. Reasons for “No Refund” Policy:

  • Free Unlimited Trial Period: Members have ample time during the trial period to understand the costs involved.
  • Availability of Quotes: Live data quotes are accessible before data requests are made.
  • Itemised Quotes: Detailed breakdowns of charges are provided, ensuring transparency.
  • Value of Data: Data is priced competitively to offer exceptional value.
  • Member Choice: Members have the discretion to decide whether the data is valuable before requesting it.
  • Transaction History: Members can track their expenses and understand the cost of each data request.
  • Cost Awareness: Charges are itemised, allowing members to understand how costs are calculated.
  • Spending Control: Members can set spending limits to avoid overpaying.
  • Cost-Efficiency Tutorials: Resources are available to help members use the website economically.
  • Charges are typically small, depending on the nature of the request.
  • Members can stop making specific types of requests if they consider them overpriced before significant charges accrue.

3. Public Availability of Refund Policy:

  • The refund policy is publicly accessible and prominently displayed on multiple pages, including the Pricing page and the Terms and Conditions of Use page. After login, the refund policy is also referenced on the Transaction History page and on the Top-Up box.

4. Additional Notes:

  • Members are not charged for null metrics.
  • Access to prior data requests is provided free of charge.
  • Members can contact support if they believe they’ve been overcharged. Provide detailed examples, cost calculations and suggestions for rectification.